Improving Channels of Communication to Ensure Multidisciplinary Knowledge and Participation in BMT Quality and Process Improvement

Introduction: Quick and effective communication regarding information that is constantly evolving is a critical component of quality patient care and safety. In order to improve communication and ensure understanding regarding new/revised policies and performance improvement initiatives, a BMT quality newsletter and quiz tool was implemented.

Methods: From (09/2013) through (10/2014) a “Spotlight on Quality” newsletter was electronically distributed to all staff within the BMT Program, including MDs, RNs, BMT Coordinators, Nurse Practitioners, Apheresis Staff, Hematology Clinic Staff, Clinical Trials Staff, Cell Therapy Lab staff, and other ancillary/support roles.  This newsletter allowed them to receive education, and updates regarding policy changes, accreditation standards, staff recognition, departmental announcements, and quality projects/initiatives underway. The newsletter also contained a “Quiz Egg” link that staff was required to complete, allowing for standard documentation of policy training while also having the ability to tabulate the results and assess for general understanding of the changes being introduced.

Results: Staff reported inclusive knowledge regarding BMT Program initiatives and policy changes as also evidenced by a 72% mean quiz completion amongst BMT Quality Committee members. Those departments that have taken the opportunity to use the newsletter for communicating departmental changes to the program felt well recognized and understood. From a quality perspective, lack of understanding regarding a policy change or initiative was gleaned from the quiz results based upon the tabulation provided of % of correct responses for each question. Lastly, staff expressed a greater willingness to get involved in quality improvement opportunities when they are well informed of initiatives.

Conclusion:  A consistent method of communication distributed to the entire BMT Program has formalized programmatic changes and has placed quality initiatives at the forefront while allowing for improved multidisciplinary communication. Information is clearly communicated and with the quiz tool, staff training and comprehension is clearly measured.